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How do I submit a warranty claim for SRAM, RockShox, and Zipp products?

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4 comments

  • Neal Zorge

    Hi, I recently bought a new bike with all SRAM Red eTap AXS components from my local Specialized dealer.  Right from the start my right hood assembly (and / or shifter, brake lever) rattles.  I'm coming from a very used bike which had Shimano Di2 so I'm not overly sensitive about a minor sound here or there but my right hood is bad.  Even with my hand resting on the hood the right side is noticeably louder than the left especially over rougher asphalt or high speeds.  My bike shop contacted their SRAM rep but they didn't offer much help and didn't offer a warranty replacement. I heard SRAM is moving away from reps so now I'm trying to go direct for some customer service.  By the way, after asking around I've heard that hood rattling happens sometimes with SRAM and it's just hit and miss but I'm not happy with the level of noise coming specifically from the right side on a bike I just spent almost $15k on.  I have receipts, serial numbers or whatever you need upon request.  Please help!  Thank you.

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  • Alex M

    Hey Neal,

    Thanks for reaching out, and welcome to the AXS family! I am sorry that our meeting is not under better circumstances, but I think we can get this sorted for you.

    A rattly lever like you're describing, especially if it's more apparent in one, is definitely something that a SRAM Technical Support team can evaluate for you. The evaluation process is straightforward but will need to be facilitated between your local authorized SRAM dealer (original point of purchase) and SRAM.

    Please visit your dealer to describe the symptom and request an evaluation. The shop will work with a regional SRAM Service Center to troubleshoot the issue and initiate a warranty claim if needed. 

    Alex
    SRAM Rider Support

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  • David Alledal

    Hi!

    I have a Cervelo S3 from 2011 and I decided to do a full SRAM Red eTap AXS 1x12 groupset update (Aero powermeter 48t and a 10-33 cassette). I've been doing 1500km so far and sadly, I'm not happy with this group at all. It's been really noisy since the first stroke and I have followed every single piece of advice and even had 4 different authorized mechanists looking at the problem. No one can solve it. It's needless to say that this is not what I expected from a €3000 groupset. And if I google this problem it seems people have a lot of issues with noise on the AXS groupsets. 

    Due to the current stock situation, I had to use different etailers to find all parts. I think I bought parts from 4 or 5 different dealers to find the cassette, chain, brakes, hub, cranks, and chainring. So my question is, how the hell do I solve this?  

    Sincerely,
    David



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  • SRAM Zendesk Admin

    Hello David,

    Thank you for reaching out! I am very sorry to hear about your experience so far and am happy to help you through this. 

    We have a few resources related to noisy drivetrains, but they pertain more to our Force level than RED. However, they may still prove helpful, so I have provided the links below. I have also sent a direct message to discuss this in greater detail.

    Troubleshooting Force eTap AXS noise
    AXS Setup Tips

    Alex
    SRAM Rider Support

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