Skip to main content

How do I pair my AXS components together?

Comments

8 comments

  • oscar ibañez

    HOLA BUENAS TARDES , COMPRE UNA BICI CON GRUPO SRAM RED Y LLEVO 4 DIAS TRATANDO DE ENPAREJAR LOS COMPONNETES CON LA APLICACION SRAM AXS Y NO HE PODIDO POR QUE ME PIDE LA ACTUALIZACION DE LOS FIRMWARE PERO NO LO PERMITE , Y LO OTRO ES QUE LA APLICACION TOMA COMO COMPONENTE PRINCIPAL EL DESCARRILADOR DELANTERO .QUE DEBO HACER PARA SOLUCIONAR ESTE PROBLEMA , NECESITO DE SU AYUDA POR FAVOR

    1
  • oscar ibañez

    0
  • oscar ibañez

    ESTOS SON ALGUNOS DE LOS ERRORES QUE SALEN Y NOPUEDO ENLAZAR LOS COMPONENTES CON LA APLICACION. TAMBIEN ESTA LA FOTO DONDE APARECE EL DESCARRILADOR DELANTERO COMO COMPONENTE PRINCIPAL

    0
  • Alex M

    Hola Oscar,

    Gracias por contactar con SRAM. Hay dos cosas que te sugiero que hagas.

    En primer lugar, elimina la aplicación SRAM AXS de tu dispositivo móvil, enciende y apaga tu teléfono y vuelve a instalar la aplicación AXS Mobile.

    A continuación, vuelva a emparejar su grupo siguiendo las instrucciones del siguiente vídeo. Comenzará abriendo la sesión de emparejamiento con el desviador trasero, y luego emparejando todos los demás componentes con él.

    https://youtu.be/NOBRPcDSI6I

    También crearé un ticket para que podamos seguir comunicándonos allí si es necesario.

    Traducción realizada con la versión gratuita del traductor www.DeepL.com/Translator.

    Alex
    SRAM Rider Support

    0
  • Julien Bornet

    Hi, I have a question not related to AXS components but I didn't have found the place where I can ask for support. My question is really not usual and my local dealer can't help on that because he didn't have the answer (I want to know If I can use a SRAM X1 11s with Sram Red 22 levers for a gravel purpose)

    Thanks

     

    Julien

    0
  • Alex M

    Hello Julien,

    Thanks for reaching out through the comment section! I am sorry that we are so difficult to contact. We are aware of this and are working hard to correct it. 

    We have a solution regarding your question, and I have sent a direct message to discuss this in greater detail. So you can expect a response from our team shortly. 

    Alex
    SRAM Rider Support

    0
  • Kai Oczko

    Hi SRAM,

    I recently purchased a XPLR Rival Rear Derailleur and Force Shifters for mechanical Brakes. But the pairing does not seem to work. The shifters and the RD appear in the AXS App, but when I press the buttons on the shifters, the RD does not shift. The RD seems to be working, it shifts when I press the button on the RD.

    The App says, that my firmware is up to date (RD 2.7.6 and shifters 2.29.4).

    Can you give me an advice to get it working?

    Thank you!

    0
  • Alex M

    Hello Kai,

    Welcome to XPLR and the AXS family! I am sorry to hear your new components are not functioning correctly, but it should be relatively easy to resolve this! 

    From what you describe, the components are functioning but not paired into a system. The correct AXS Pairing process video for any XPLR group is the 1x system pairing process, shown in the video linked below.

    https://www.youtube.com/watch?v=YdAqXCRWU98

    Our AXS Mobile App FAQ section is another great resource for useful tutorials.

    If this process does not resolve your issue, I've created a support ticket from your comment to give you a direct line to our support team.

    Alex
    SRAM Rider Support

    1

Please sign in to leave a comment.