Battery levels of all SRAM AXS components are provided to the AXS Mobile App through the primary component. If the battery level of a component is unknown by the primary component at the time of app connection, the battery level will report as “unknown”.
CORRECTING AN UNKNOWN BATTERY LEVEL
1) Shift and/or actuate every component of your AXS group to provide the current battery levels to the primary component.
2) Force quit the AXS Mobile app on your mobile device.
3) Open the AXS Mobile App. Ensure that Bluetooth is enabled and that your phone is connected to a cellular or Wi-Fi network.
4) Lightly shake your bike or press and release the component’s AXS button to wake them from sleep mode.
Tech Tip | AXS buttons can be found next to the AXS logo on any AXS component.
5) Select [Connect]. Allow 5-10 seconds for the app to connect.
6) Press and release the AXS button on any remaining greyed-out components to reveal their battery level in the SRAM AXS Mobile App.
Comments
2 comments
What about when all components show green but master component shows question mark? Tried all resets and none solved this problem. Even tried taking battery out and putting back in on master component. Firmware on all components is up to date. Any help would be appreciated. https://www.dropbox.com/s/kudk8cpv9vc3xdn/IMG_1683.PNG?dl=0
Hey Carroll,
So sorry for the late reply! This is a great question and one that I am happy to help with. Your issue is far less common, but I am quite confident we can resolve it.
There are several possible causes for this, but following the below steps should correct it.
If following these instructions does not resolve your issue, please let me know.
Alex
SRAM Rider Support
Please sign in to leave a comment.