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Can I submit a warranty request with SRAM Service Direct?

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2 comments

  • Ryan johnson

    Hello
    After setting up my Sram Red Etap Axs groupset, I am continuing to have issues with the front mech hitting the Quarq crank arm when in the outboard position. I have sent this to my local bike store and they as well cannot understand why this is happening. Having bought the groupset online I cannot take my bike to this outlet for further investigation. Do you have any solutions on why this may be happening. I have read online that sram are offering modified limiter bolts for this issue. Is this correct?

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  • Alex M

    Hey Ryan,

    Thanks for your comment! The issue you're describing was present on early generation eTap 11-speed front derailleurs but is not on our AXS front derailleurs. So if you're having clearance issues between the backside of your drive-side crank arm and FD, it's more likely a bottom bracket spacer issue. 

    I have sent a direct message to discuss this further with you. 

    Alex
    SRAM Rider Support

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