How do I contact SRAM after receiving my item back from service?

If you have any questions or concerns regarding a recent service, please send a message through your original SRAM Service Direct order. The service center that facilitated your repair will receive this message and will be best equipped to assist you.

To message the SRAM Service Center:

1. Log in to your SRAMid account
2. Select ‘My Orders’ and then ‘My Requests’
3. Type a detailed message in the correspondence window
4. Select 'Send'

SRAM Service Direct messages are reviewed daily, and you can expect a response within 24-48 hours (excluding weekends).