You can contact SRAM by sending a message from your service order if you have any questions during the process.
To message the SRAM Service Center:
- Log in to your SRAMid account
- Select ‘My Orders’ and then ‘My Requests’
- Type a detailed message in the correspondence window.
- Select send.
SRAM Service Direct messages are reviewed daily, and you can expect a response within 24-48 hours (excluding weekends).