How do I contact SRAM about my existing service order?  

You can contact SRAM by sending a message from your service order if you have any questions during the process. 

To message the SRAM Service Center:

1. Log in to your SRAMid account
2. Select ‘My Orders’ and then ‘My Requests’
3. Type a detailed message in the correspondence window.
4. Select send.

SRAM Service Direct messages are reviewed daily, and you can expect a response within 24-48 hours (excluding weekends).