Symptom Description: The battery compartment lid is seized onto the base and will not turn, or the entire battery compartment spins with the lid, and the lid cannot be removed.
Cause: The battery lid is over tightened or the clocking pin of the battery compartment is no longer seated in the clocking pin hole, allowing it to turn with the lid. This issue is often caused by using pliers.
NOTICE: If the battery lid is difficult to remove, do NOT use pliers! Use a rag or piece of bicycle tube to increase your grip to remove by hand and eliminate the chance of damage.
If the battery lid cannot be removed, please contact Quarq Customer Service for further assistance.
*A spinning battery compartment assembly (battery compartment lid and battery compartment) may require that the entire power meter spider be replaced.