ShockWiz’s Detections and Suggestions rely on well-maintained suspension. Routine service is essential if you want high performing suspension, whether tuned properly or not.
Forks and rear shocks use seals and special oils that keep the important stuff in, the bad stuff out and friction to a minimum. Over time seals dry out and suspension oils and greases degrade. When this happens suspension becomes sticky and damping adjustments may lose their effectiveness or stop working completely.
If you cannot remember the last time your suspension was serviced, go to a qualified mechanic or service center to check that everything is in working order. Doing so will get the most from ShockWiz and from your bike.