Symptom Description: ShockWiz drains the battery significantly quicker than normal. A ShockWiz device that drains a battery in under 30 days is considered irregular.
Cause: The circuit board of the ShockWiz device has an electrical short that reduces battery life.
1) Perform a reboot on the affected ShockWiz device.
2) Ensure a new CR2032 battery* is installed (as specified in the reboot process).
3) Monitor the life of the newly installed battery.
NOTICE: It is necessary that the life (voltage) of the new battery be monitored to determine if the device is, in fact, draining batteries.
IF the ShockWiz device does NOT drain the new battery - No issue exists, shred on!
IF the ShockWiz device drains the newly installed battery - contact Quarq Customer Service for further assistance.
*Energizer and Duracell are NOT compatible with ShockWiz devices at this time.