Symptom Description: Air is leaking from the ShockWiz hose.
Cause: An o-ring within one of the hose coupler has failed, or the hose itself is compromised.
1) Install ShockWiz onto a fork or shock with the alternate hose provided.
2) Ensure a valve cap is installed on the unused ShockWiz Valve.
3) Test for air leak.
Alternate hose does NOT leak air - Contact Quarq Customer Service and have the faulty hose replaced.
Alternate hose also leaks - An air leak is present elsewhere.
Other potential leak points are the valve stems of the ShockWiz device, or the air-spring of the suspension. Contact Quarq Customer Service if further assistance is required.