Maintenance, Sealing & Long Term Durability – SRAM Technical Service FAQ

Do I need to do anything different when washing a bike with SRAM RED eTap?

Yes. The following cleaning information can be found on the eTap user manual: Use a damp cloth to wipe off any dirt and debris. Clean the components with soap and water only. Rinse thoroughly with ... See more

Are common bike washes safe to use on SRAM RED eTap?

Yes. Please avoid using damaging acidic cleaners and grease-dissolving agents. We recommend wiping the components with soap and water then allowing them to air dry. See more

Are there any recommended degreasers I should use with SRAM RED eTap?

SRAM only endorses the use of soap (common bike washes) and water for cleaning. See more

Is it safe to leave a derailleur in a bucket of solvent or in a solvent tank?

SRAM does not recommend submerging any components in solvent. See more

Can I use a pressure washer?

We do not recommend using a pressure washer to clean your SRAM RED eTap groupset. See more

How hard it is to pair the eTap 2x11 system and get all of the components to recognize each other?

It’s incredibly easy and takes just 30 seconds to pair the whole system. See the SRAM RED eTap 2x11 System Overview video or the SRAM RED eTAP 2x11 System Installation video for paring instructions. See more

How do I shift the front derailleur when I am tuning it in the workstand? I have one hand on the bar and one hand turning the crank. I can’t execute a front shift unless I stop turning the crank.

There is a function button on the eTap 2x11 front derailleur that is used to execute a shift that can be pressed with one hand while you turn the crank with the other hand. See more

How far does the derailleur index when adjusting the eTap 2x11 rear derailleur trim?

The trim-adjustment indexes are approximately 0.2mm. See more

Can I adjust the eTap 2x11 derailleurs while I am riding like you can with a barrel adjuster on a mechanical system?

Yes, and it’s easy. See details on micro-adjustments here. See more

Is SRAM RED eTap waterproof?

We’ve won race stages in the rain at the WorldTour level and have done extensive ride testing in the rain with no issues. We’ve also done extensive testing in climate chambers to ensure function in... See more

Is SRAM RED eTap recommended for a rim brake cyclocross application in muddy conditions?

Yes. See more

What is preventing the eTap Blip ports in the shifter from letting in water or other contaminants when Blips are not in use?

The shifters come shipped with plugs installed in these ports that seal out the elements. See more

What is the warranty on eTap® and eTap® HRD components?

The non-wear items such as derailleurs, shifters (hoods excluded), and Blips are all backed by SRAM’s two-year warranty from date of purchase. Please see the SRAM warranty page for complete informa... See more

What if I crash? Is there a crash mode for eTap 2x11 derailleurs?

No, there is not a crash mode. Keep in mind that if for any reason a derailleur battery is damaged or lost in a crash, you can use the battery from your other derailleur. See more

Can SRAM RED eTap 2x11 components withstand a rapid temperature change like going from a climate controlled room at 65 degrees F (18C) to outdoors in 0 degree F (-17C) temperatures? What about the other way around, with cold to hot?

We have tested SRAM RED eTap 2x11 extensively in our climate chamber, in temperature ranges from 120 degrees F (50C) to -20 degrees F (-30C). Rapid temperature changes will not negatively affect th... See more