Paying for your order

SRAM Service Direct shipping costs and service payment details.

• When and How do I pay for my SRAM Service Direct order?
The payment card provided is charged when SRAM completes your service order. However, a pre-authorization of the service's total amount is placed on your payment card when your service order is app... See more
• Why is there a pending charge on my credit card?
When your SRAM service request is approved for return, our payment system will pre-authorize the full amount of the service, excluding return shipping. Pre-authorization is our payment system's way... See more
• What shipping costs am I responsible for?
See our Packing and Shipping policies for more information on SRAM Service Direct shipping costs. See more
• Are additional service parts included in the listed prices?
No. You will receive an email notification and customized quote for any damage found during evaluation or service. Paid service is not completed until it is approved. Visit any SRAM Service Direct ... See more
• Why do you need my credit card when submitting a warranty evaluation?
Your item needs to meet specific criteria during the incoming inspection to qualify for warranty coverage, as outlined in our warranty policy: SRAM warrants its products to be free from defects in ... See more
• Why is there a difference in service price between fork types?
Prices vary based on the service kit and labor required to complete the service. See more
• Why is there a difference in service price between rear shock types?
Prices vary based on the service kit and labor required to complete the service.   See more