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SRAM Technical Service FAQ
QUARQ
TyreWiz and ShockWiz
ShockWiz
Troubleshooting

Troubleshooting

ShockWiz Device symptoms

ShockWiz Reboot Process
No Function - ShockWiz Will Not Turn On
Incorrect Pressure - Reported Pressure is Greater Than Actual
Battery Drain - Battery Drains In Under 30 Days
Air Leak - ShockWiz Valve Core Leaks Air

App connection symptoms

Connection Issues - Cannot Connect To The ShockWiz App
Bluetooth Interference - Poor ShockWiz App Performance
Android ONLY - ShockWiz Not Seen By App

Hose symptoms

Installation - Hose Won't Thread Onto Fork/Shock
Installation - Hose Does Not Engage Valve Core
C-Clip Failure - Coupler Has Detached From Hose
Air Leak - ShockWiz Hose Leaks Air
Air Flow - Hose Is Obstructed

Firmware update issues

Update Failed - ShockWiz Is now unresponsive

Suspension Symptoms

An adjustment is at it's limit and ShockWiz is still Suggesting change.

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