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  1. SRAM Technical Service FAQ
  2. QUARQ
  3. TyreWiz and ShockWiz
  4. ShockWiz
  5. Troubleshooting

Troubleshooting

  • ShockWiz Device symptoms plus icon minus icon
    • ShockWiz Reboot Process
    • No Function - ShockWiz Will Not Turn On
    • Incorrect Pressure - Reported Pressure is Greater Than Actual
    • Battery Drain - Battery Drains In Under 30 Days
    • Air Leak - ShockWiz Valve Core Leaks Air
  • App connection symptoms plus icon minus icon
    • Connection Issues - Cannot Connect To The ShockWiz App
    • Bluetooth Interference - Poor ShockWiz App Performance
    • Android ONLY - ShockWiz Not Seen By App
  • Hose symptoms plus icon minus icon
    • Installation - Hose Won't Thread Onto Fork/Shock
    • Installation - Hose Does Not Engage Valve Core
    • C-Clip Failure - Coupler Has Detached From Hose
    • Air Leak - ShockWiz Hose Leaks Air
    • Air Flow - Hose Is Obstructed
  • Firmware update issues plus icon minus icon
    • Update Failed - ShockWiz Is now unresponsive
  • Suspension Symptoms plus icon minus icon
    • An adjustment is at it's limit and ShockWiz is still Suggesting change.
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