Service and Troubleshooting – SRAM Technical Service FAQ

Why is my SRAM Force eTap AXS drivetrain noisy, especially the cassette?

If you feel like your SRAM Force eTap AXS cassette or chain is making excessive noise, follow the Force eTap AXS noise troubleshooting guide. If you continue to have issues with noise or performanc... See more

What chain lubes do you recommend for new SRAM RED and Force road chains?

SRAM RED and Force eTap AXS road chains use commonly available lubes and are compatible with the same lubricants as our other chains. See more

Can a SRAM RED or Force PowerLock be installed and uninstalled repeatedly, or does it need to be replaced with a new PowerLock after being removed one time?

12-speed road PowerLocks are a one-time use part that needs to be replaced after being removed. See more

Are special RED eTap AXS specific road master link pliers required to remove SRAM RED eTap AXS PowerLocks?

No. Park Tool MLP-1.2 pliers will work. See more