App connection symptoms – SRAM Technical Service FAQ

Connection Issues - Cannot Connect To The ShockWiz App

Symptom Description: The ShockWiz device will not connect to the ShockWiz App. Cause: Connection issues can be the fault of either the ShockWiz device or the phone the ShockWiz App is being used o... See more

Bluetooth Interference - Poor ShockWiz App Performance

Other Bluetooth devices connected to your phone can interfere with the ShockWiz App's ability to communicate with a ShockWiz device. These symptoms include (but are not limited to): Live data repo... See more

Android ONLY - ShockWiz Not Seen By App

If you have ShockWiz connected to your Android phone or tablet, but the device ID does not appear in the "Connect to" list of the ShockWiz App, you likely have ShockWiz connected through the Blueto... See more